Refund and Return Policy

Introduction

At Shop KJG, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully to understand your rights and our procedures.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unused and in the same condition that you received it. The item must also be in the original packaging. Please include the receipt or proof of purchase when returning the item.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In the case of an exchange or replacement due to a defective or damaged item, Shop KJG will cover the shipping costs.

Non-Returnable Items

Certain items cannot be returned. These include:

Perishable goods such as food, flowers, newspapers, or magazines
Intimate or sanitary goods
Hazardous materials, or flammable liquids or gases
Downloadable software products
Some health and personal care items

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with the details of the issue.